If you’re not happy with a Canva purchase, you can request a refund within 60 days of the transaction. Canva offers refunds for annual subscription plans, Canva Pro subscriptions, and Canva for Enterprise plans. Here’s what you need to know about getting a refund from Canva.
How to Request a Refund from Canva
If you’re not satisfied with your purchase from Canva, you can request a refund within 60 days of the transaction. To request a refund, log into your account and go to the Billing page.
Then, select the order you want to be refunded and click on the Request a refund link. Finally, fill out the form and submit it.
What Happens After You Request a Refund?
Once you submit a refund request form, Canva will review your request and get back to you within five business days. If your refund is approved, the amount will be credited back to your original method of payment within seven business days.
Can You Get a Refund if You Cancel Your Subscription?
If you cancel your subscription before your billing period is up, you will not be eligible for a refund. For example, if you cancel your annual subscription on January 1st, but your billing period doesn’t end until December 31st, you will not receive a refund.
Conclusion: You can get a refund from Canva if you are not satisfied with your purchase within 60 days of the transaction.
To request a refund, log into your account and go to the Billing page. Then, select the order you want to be refunded and click on the Request a refund link.
