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How do I complain to UpWork?

Last updated on September 24, 2022 @ 9:35 pm

If you are unhappy with the quality of a job you have completed on UpWork, the first step is to assess the situation. If the job is complete and you have no additional work, then you can email UpWork and explain your situation. If the job is not complete, you can contact the client and/or the contractor to discuss the situation. UpWork does not have any control over the quality of a job, and cannot guarantee that a job will be completed to your satisfaction.

PRO TIP: If you are not happy with a freelancer or agency you’ve hired on Upwork, we recommend that you first attempt to resolve the issue directly with them. If you’re unable to reach a resolution, you can submit a dispute through the Resolution Center.

If you are unsatisfied with the job, you may be able to file a complaint with UpWork. To do so, you will need to email UpWork customer support and explain your situation.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.