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Can You Get Refund on UpWork?

Last updated on September 30, 2022 @ 10:32 am

UpWork is a great platform for freelancers and businesses to connect and collaborate on projects. However, like any other online marketplace, there are always going to be cases where things don’t go as planned. In this article, we’ll explore the question of whether or not you can get a refund on UpWork, and what to do if you find yourself in a situation where you need one.

It’s important to note that UpWork does not have a refund policy in place. This means that if you make a payment to a freelancer or agency through UpWork, you are not entitled to a refund if the work is not completed or is not up to your standards. That being said, there are still some ways that you may be able to get your money back.

If you paid for a project using a credit card, you may be able to file a chargeback with your credit card company. This is essentially asking your credit card company to reverse the charges, and it’s something that you should do if you feel that you’ve been scammed or taken advantage of. Just keep in mind that this is not a guarantee, and it’s also not something that UpWork recommends doing.

PRO TIP: If you are thinking about asking for a refund on Upwork, be warned that this is not always possible. Upwork does not guarantee refunds, and even if you are able to get a refund, it may not be for the full amount you paid. Before asking for a refund, be sure to read Upwork’s Terms of Service and understand their refund policy.

Another option is to try and work things out with the freelancer or agency directly. If you paid through UpWork, they will have your contact information and should be able to reach out to you directly. This is often the best route to take, as it gives both parties an opportunity to come to an agreement outside of the UpWork platform.

Of course, there are always going to be situations where getting a refund is simply not possible. In these cases, the best thing that you can do is learn from the experience and make sure that it doesn’t happen again in the future.

As we can see, there is no guaranteed refund policy in place on UpWork. However, this doesn’t mean that there’s no hope of ever getting your money back if something goes wrong.

If you find yourself in a situation where you need a refund, your best bet is to try and work things out with the freelancer or agency directly. And as always, learn from your experiences so that you can avoid them in the future.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.