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Where Is Live Chat on Squarespace?

Last updated on October 1, 2022 @ 1:35 am

Squarespace is a website builder and hosting platform that allows users to create and maintain professional looking websites. One of the features that Squarespace offers is live chat, which can be a great way to provide customer support or answer questions about your product or service. However, many users have reported that they cannot find the live chat feature on Squarespace.

There are a few possible reasons for this. First, it’s possible that the live chat feature is not available in your country.

Squarespace currently offers live chat support for users in the United States, Canada, United Kingdom, Ireland, Australia, and New Zealand. If you’re not in one of these countries, you won’t be able to use the live chat feature.

Another possibility is that you’re using an older version of Squarespace. The live chat feature was added in 2016, so if you’re using an older version of the platform, you won’t be able to use it.

To check which version of Squarespace you’re using, go to the bottom of any page on your website and look for the “Powered by Squarespace” link. The version number will be listed next to this link.

If neither of these is the case, then it’s possible that the live chat feature is simply turned off for your website. To check if this is the case, go to your website’s settings and look for the “Live Chat” option. If this option is turned off, you won’t be able to use live chat on your website.

Unfortunately, if none of these solutions solve your problem, then it’s likely that Squarespace does not offer live chat support for your specific issue. In this case, your best bet would be to contact Squarespace customer support directly by email or phone.

PRO TIP: The following note is a warning for anyone who is looking for the live chat feature on Squarespace. While Squarespace does have a live chat feature, it is not always available. Sometimes the live chat feature will be unavailable due to maintenance or other issues. If you need help with your Squarespace site, it is best to contact customer support through the help center.

In conclusion, if you’re having trouble finding the live chat feature on Squarespace, it’s likely due to one of the following reasons:

  • The live chat feature is not available in your country
  • You’re using an older version of Squarespace
  • The live chat feature is turned off for your website

If none of these solve your problem, then unfortunatelySquarespace does not offerlive chat support for your specific issue.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.