Web Development » UpWork » Are You Allowed to Communicate Outside of UpWork?

Are You Allowed to Communicate Outside of UpWork?

Last updated on September 30, 2022 @ 11:26 am

There’s no doubt that UpWork is a great platform for freelancers to connect with clients and build their business. However, one of the questions we often hear is “Can I communicate with my client outside of UpWork?”

The simple answer is yes, you are allowed to communicate with your client outside of UpWork. In fact, many freelancers find that it’s beneficial to connect with their clients on other platforms, such as social media or via email.

There are a few things to keep in mind if you choose to communicate with your client outside of UpWork:

PRO TIP: If you communicate with a client outside of Upwork, we can’t guarantee the quality of the work or that you’ll be paid for your time.

First, make sure that you’re still complying with UpWork’s Terms of Service. For example, you can’t share your contact information with a client unless they’ve already hired you on UpWork.

Second, remember that any communication you have with a client outside of UpWork is not protected by our dispute resolution process. If you run into any issues with a client, you’ll need to resolve them on your own.

Finally, be aware that some clients may prefer to communicate only through UpWork. If a client asks you not to communicate with them outside of UpWork, be respectful and comply with their request.

Overall, there’s no right or wrong answer when it comes to communicating with clients outside of UpWork. It’s ultimately up to you and the client to decide what works best for your working relationship.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.