If you’re looking for a Wix Answers review, you’ve come to the right place. Here at Web Design Library, we’re always on the lookout for new and innovative web design software, and Wix Answers is definitely one to watch. So, what is Wix Answers?
In short, it’s a customer support tool that allows businesses to manage all of their customer queries and questions in one place. But that’s just the tip of the iceberg. Let’s take a closer look at everything that Wix Answers has to offer.
Exciting update! We've collaborated with Wix to offer WBI users with a free plan for all website creation needs - Explore the details here.
Features
Wix Answers comes packed with features that are designed to make customer support as easy and streamlined as possible. For starters, it offers a self-service knowledge base that can be used to answer common customer questions without the need for human intervention. This not only saves time but can also reduce support costs.
Another key feature is the ability to create custom forms. This is ideal for businesses that need to gather specific information from their customers (such as contact details or product preferences). Forms can be easily created and customized within the Wix Answers interface, and they can be embedded on any page of your website.
In addition, Wix Answers also offers a live chat tool that can be used to communicate with customers in real-time. This is perfect for addressing urgent queries or dealing with complex issues that require more than just a simple answer from your knowledge base. The live chat tool can be accessed directly from the Wix Answers interface.
Pricing
Wix Answers offers a free plan for businesses that need basic customer support functionality. However, this plan is fairly limited in terms of features and does not include access to the live chat tool. For businesses that need more comprehensive support, there are three paid plans available:
- Starter: $15/month (billed annually) or $19/month (billed monthly)
- Grow: $35/month (billed annually) or $39/month (billed monthly)
- Pro: $75/month (billed annually) or $79/month (billed monthly)
Conclusion
Wix Answers is a powerful customer support tool that offers a self-service knowledge base, custom forms, and live chat functionality. It has a free plan for businesses that need basic support, as well as three paid plans for businesses that need more comprehensive support. Overall, Wix Answers is an excellent option for businesses of all sizes.
