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Why Did Fiverr Customer Support Cancel My Order?

Last updated on September 29, 2022 @ 12:22 am

Fiverr is a great platform for freelancers to sell their services. However, there have been some issues with customer support cancelling orders.

This can be frustrating for buyers, as they may have already paid for the service and not received anything in return. There are a few reasons why this may happen:

The buyer didn’t provide all the required information

When a buyer places an order on Fiverr, they are required to provide certain information in order for the seller to complete the work. If the buyer doesn’t provide all of the information that is needed, the seller may not be able to complete the work and will request a cancellation from customer support. This is usually done in order to avoid any potential disputes between the buyer and seller.

The buyer changed their mind about the work

Sometimes a buyer may place an order and then change their mind about what they want. In these cases, the buyer will contact customer support and request a cancellation. This is usually done so that the buyer can get a refund for their purchase.

PRO TIP: If you have received an email from Fiverr Customer Support cancelling your order, it is likely because they have detected fraudulent activity on your account. We recommend that you take immediate action to secure your account and avoid any future issues.

The work was not delivered on time

If a seller does not deliver the work on time, the buyer has the option to cancel their order and receive a refund. This is done in order to protect buyers from sellers who may not be able to complete the work in a timely manner.

There are a few reasons why Fiverr customer support may cancel an order. The most common reasons are if the buyer didn’t provide all of the required information, changed their mind about the work, or if the work was not delivered on time.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.