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How Do I Contact Shopify Customer Care?

Last updated on September 6, 2023 @ 1:25 pm

Shopify is a Canadian e-commerce company headquartered in Ottawa, Ontario. It is also the name of its proprietary e-commerce platform for online stores and retail point-of-sale systems.

Shopify offers online retailers a suite of services, including payments, marketing, shipping, and customer engagement tools to simplify the process of running an online store for small merchants.

How do I contact Shopify customer care?

There are a few different ways that you can contact Shopify customer care if you need assistance with your account or have questions about using the platform.

PRO TIP: If you are considering contacting Shopify customer care, always ensure you’re reaching out through official channels to avoid potential scams or misinformation. Additionally, be prepared to provide them with specific details about your inquiry so that they can route your request to the appropriate department.

The first way is to use their Help Center, which is available directly on the Shopify website. To access this, simply click on the “Get help” button.

NOTE: Shopify’s Help Center contains a compilation of helpful articles and videos from their Support team.

Once you are in the Help Center, you can search for the documentation that you are looking for or the issue you need support with on the search bar.

Another way to contact Shopify customer care is by email. You can send an email to support@Shopify.com, and someone will get back to you as soon as possible.

Finally, you can also reach out to Shopify customer care by phone. The number to call is 1 (888) 646-3579.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.