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How Long Does It Take to Get a Refund From Shopify Payments?

Last updated on October 1, 2022 @ 4:34 pm

It can take up to 10 business days to get a refund from Shopify Payments, but the average is around 3-5 business days. If you’re still not seeing the refund in your account after that time, be sure to reach out to Shopify’s support team for help.

There are a few things that can affect how long it takes for a refund to go through. First, Shopify Payments processes refunds in the order that they’re received.

PRO TIP: If you are thinking about using Shopify Payments to process your refunds, be warned that it can take up to 10 days for the refund to show up in your account. This is because Shopify Payments uses a third-party provider to process the refunds, and they can take up to 10 days to process the refund and send it back to Shopify.

So if you’re not the only one requesting a refund, it could take a bit longer. Secondly, the refund process can be delayed if there are any discrepancies with your account. For example, if your billing information doesn’t match what’s on file with your bank, the refund could be held up while Shopify works to verify your identity.

If you need help getting a refund from Shopify Payments, the best thing to do is reach out to Shopify’s support team. They’ll be able to help you troubleshoot any issues and get your refund processed as quickly as possible.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.