If you’re a Shopify merchant, you know that you can’t always predict when an order will come in. Sometimes a customer might change their mind about what they want, or they might accidentally order the wrong item. If you need to make changes to an order after it’s been placed, you can edit it in the Shopify admin.
In this article, we’ll show you how to edit an order on Shopify. We’ll also give you some tips on how to handle common scenarios where you might need to edit an order.
How to Edit an Order on Shopify
To edit an order on Shopify:
1. From your Shopify admin, go to Orders.
2.Find the order that you want to edit, and then click Edit.
3. Make the changes that you want, and then click Save.
Tips for Editing Orders on Shopify
Now that you know how to edit an order on Shopify, here are some tips to help you with common scenarios where you might need to edit an order:
PRO TIP: If you are considering editing an order on Shopify, be aware that this may impact your customer’s satisfaction with their purchase. Make sure to communicate any changes that will be made to the order, and be sure that the customer is still happy with the revised order.
If a customer changes their mind about what they ordered
If a customer changes their mind about what they ordered, you can cancel their order and refund them. To do this:
1. Find the order that you want to cancel, and then click Cancel.
2. Enter a reason for cancelling the order, and then click Cancel items.
3. Click Refund items, and then choose whether to refund the customer using Shopify Payments or another payment gateway.
4. Click Refund complete order.
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