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Can a Client Refuse a Refund UpWork?

Last updated on September 30, 2022 @ 9:52 pm

As a freelancer, you’re always hoping for the best when you start working with a new client. But what happens when things go wrong and the client refuses to pay?

Can a client refuse a refund on UpWork? Unfortunately, yes. While UpWork does have a dispute resolution process in place to help freelancers get paid, there are still some clients who will try to take advantage of the system.

PRO TIP: If a client refuses a refund on Upwork, it is likely because they are not happy with the work that was delivered. If this is the case, the freelancer should try to resolve the issue with the client directly. If the client still refuses a refund, the freelancer can reach out to Upwork’s support team for help.

If you find yourself in a situation where a client is refusing to pay, the best thing you can do is try to resolve the issue directly with them. If that doesn’t work, you can file a dispute with UpWork. UpWork’s dispute resolution team will review the case and decide if the client should be required to pay.

While it’s not ideal, it is possible for a client to refuse a refund on UpWork. If you find yourself in this situation, try to resolve the issue directly with the client first.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.