If you’re a freelancer on UpWork, you may need to contact customer support at some point. Here’s how to do it.
First, log in to your account on UpWork.com. In the top right corner of the screen, you will see a little icon that says “Help.” Hover your mouse over it and a drop-down menu will appear.
Click on the “Contact Us” option. You will be taken to a page with several options for how to get in touch with customer support. You can either submit a ticket (which is what we recommend), start a chat, or give them a call.
If you submit a ticket, you’ll need to fill out a form describing your issue. Be as detailed as possible so that customer service can help you as quickly as possible. Once you’ve submitted the form, someone will get back to you via email within 24 hours.
If you start a chat, you’ll be connected with a customer service representative almost immediately. We recommend having all the relevant information (like your UpWork ID, the email address associated with your account, etc.) handy so that they can help you more quickly.
Customer Support will only be able to assist you through the Upwork Help Center. Do not attempt to contact Customer Support through any other means of communication (email, phone, social media, etc.), as they will not be able to assist you.
If you give them a call, the number to dial is 1 (888) 687-9675. Customer service is available Monday-Friday from 8am to 5pm PT.
No matter how you choose to contact customer service, they will be able to help you with any issues you’re having on UpWork.
