As a freelancer, you’re bound to have a few clients that you don’t see eye to eye with. It’s inevitable. But what do you do when a client is being unreasonable and you want to dispute them?
There are a few steps you can take to dispute a client on UpWork.
First, try to resolve the issue directly with the client. If you can’t come to an agreement, then you can start a mediation process through UpWork. To do this, go to the contract page and click on the “Dispute” button.
PRO TIP: If you are considering disputing a client on Upwork, please be aware that this is a serious decision that should not be made lightly. Once you dispute a client, it will initiate a mediation process between you and the client in an attempt to resolve the issue. If mediation is unsuccessful, the client will be removed from your project and you will not be able to work with them again. Please keep in mind that disputing a client should only be done as a last resort after all other attempts to resolve the issue have failed.
Once you’ve started a dispute, an UpWork mediator will be assigned to your case and they will help both parties come to an agreement. If mediation is unsuccessful, then you can escalate the dispute to arbitration.
Arbitration is a more formal process where both parties present their case to an arbitrator who will then make a decision. This decision is binding, so it’s important to be sure that you want to go through with arbitration before starting the process.
If you’re having trouble with a client on UpWork, remember that there are options available to help resolve the issue. Try talking to the client first, but if that doesn’t work, don’t hesitate to start a mediation or arbitration process.
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