As a freelancer, you may have had the experience of working with a client who pays you through an escrow service. If so, you know that this system can be very beneficial to both parties involved. The client is protected against paying for work that is not delivered, and the freelancer is protected against non-payment.
However, there may come a time when you need to get your money out of escrow on UpWork. Perhaps the client has failed to pay you for work that you have delivered, or maybe you have simply completed the project and need to be paid. Whatever the reason, if you find yourself in this situation, here is what you need to do to get your money out of escrow on UpWork:
First, go to your “My Jobs” page and find the job in question. Then click on the “More” button and select “Request Payment.”
This will take you to a page where you can enter the amount of money you are requesting from the client. Be sure to include any relevant details or documentation in the “Message to Client” section. Once you have entered all the relevant information, click on the “Submit Request” button.
The client will then have 14 days to respond to your request. If they approve it, the money will be released from escrow and deposited into your account. If they do not respond or they reject your request, you can file a dispute.
To file a dispute, go back to the “My Jobs” page and find the job in question. Then click on the “More” button and select “File Dispute.”
This will take you to a page where you can enter your dispute claim. Be sure to include any relevant details or documentation in your claim. Once you have filed your dispute, UpWork will investigate and make a decision about who should receive the funds in escrow.
If UpWork decides in your favor, the funds will be released from escrow and deposited into your account within 5 business days. If they decide against you, the funds will be released to the client.
In conclusion, if you find yourself in a situation where you need to get your money out of escrow on UpWork, follow the steps outlined above. First, request payment from the client. If they do not respond or they reject your request, file a dispute.
