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How Do I Add a Tracking Number on Shopify?

Last updated on January 11, 2023 @ 6:49 pm

When you ship an order through Shopify, you can track the shipment by adding a tracking number to the order. You can add a tracking number to an order from the Orders page of your Shopify admin.

To add a tracking number to an order:

  1. From your Shopify admin, click Orders. Click the name of the order that you want to add a tracking number to.

  2. In the Order details section, click Add tracking. You can also fulfill the order from this page.

  3. In the Tracking information section, enter the required information:

    • Carrier: Select the shipping company that you used to deliver the order. If you don’t see your shipping company in this list, then click Add custom carrier. Learn more about adding custom carriers.

    • Tracking number: Enter the shipping company’s tracking number for the order.

    PRO TIP: If you are considering adding a tracking number to your Shopify account, be aware that this may result in unexpected charges on your account. Adding a tracking number to your Shopify account may cause your account to be suspended or cancelled.

    Note: If you accidentally delete a tracking number from an order after it has been added, then you can click restore tracking.
    This will allow you to enter the tracking information again.

  4. (Optional) If your shipping company gives you additional information about the shipment, then click Add more details about this shipment, and enter that information in the corresponding fields.

  5. Note: The additional information that you enter here is only for your reference and will not be displayed to customers.

  6. (Optional) To send your customers an email notification that includes their tracking information, check Send notification to customer with shipping details .

  7. Save changes, and then click Done .

  8. To print a packing slip for an order with a tracking number: From your Shopify admin , click Orders. Click on name of the order that has a tracking number. In section named after the type of product being shipped, click print packing slip. A PDF of packing slip is generated which contains all relevant information for fulfilling and shipping this particular type of product . Depending on which browser you are using, either print or download packing slip.


Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.