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Can I Get a Refund From Shopify Subscription?

Last updated on October 1, 2022 @ 10:45 pm

If you’re thinking about cancelling your Shopify subscription, you may be wondering if you can get a refund. The answer is maybe. Here’s what you need to know.

When you sign up for Shopify, you’re automatically signed up for a 14-day free trial. After that, your credit card is charged monthly. If you cancel your subscription within those 14 days, you will receive a full refund.

PRO TIP: If you are considering cancelling your Shopify subscription, be aware that you will not be automatically refunded for any unused time. You will need to contact Shopify support to request a refund, and it is not guaranteed that you will receive one.

However, if you cancel after the 14-day trial period, things get a little more complicated. Shopify does not offer refunds for monthly subscriptions, so you will only be refunded for any unused months on your plan. For example, if you cancel your subscription on the 10th month of a 12-month plan, you will receive a refund for the remaining two months.

There are some exceptions to this rule. If you cancel your subscription due to a billing error or some other extenuating circumstance, Shopify may issue a refund at their discretion. So if you think you have a case for a refund, it’s worth reaching out to their customer support team.

In conclusion, whether or not you can get a refund from Shopify depends on when you cancel your subscription. If you cancel within the 14-day free trial period, you will receive a full refund. If you cancel after the free trial period, you will only be refunded for any unused months on your plan.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.