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How Do I Fix a DNS Error on Squarespace?

Last updated on October 1, 2022 @ 8:56 am

If you’re seeing a DNS error message when you try to visit your Squarespace site, it means that your domain is not connecting to Squarespace. There are a few reasons why this might happen:

1. The DNS records for your domain are not set up correctly. When you set up your domain with Squarespace, we give you two sets of DNS records to add to your domain registrar.

One set connects your domain to Squarespace’s servers so you can use our hosting and email services, and the other set connects your domain to our CDN (Content Delivery Network) so your site loads quickly for visitors around the world. If you’re seeing a DNS error message, it’s likely that one or both of these record sets are not configured correctly.

To fix this issue, log in to your account and go to Domains. Next to the affected domain, click DNS Records.

Compare the DNS records shown in your Domains panel with the records at your domain registrar. If they don’t match, update your registrar’s records to match the ones in your Domains panel. For more help with this, contact us.

2. Your domain is registered with a registrar that isn’t compatible with Squarespace. If you registered your domain through a registrar that isn’t compatible with Squarespace (such as GoDaddy, 1&1 IONOS, or Google Domains), you need to transfer your domain registration to another registrar. For more information on compatible registrars, visit our Help Center.

3. Your domain isn’t connecting to Squarespace because it’s expired. If you let your domain expire and didn’t renew it through Squarespace, we automatically release it back to the registry 40 days after its expiration date.

Once it’s released, anyone can register it again. To claim an expired domain that’s been released back to the registry, contact us.

How Do I Fix a DNS Error on Squarespace?

If you’re seeing a DNS error message when you try to visit your Squarespace site, there are a few things you can do:

1. Make sure the DNS records for your domain are set up correctly.

2.

Check if your domain is registered with a compatible registrar.

3. Renew your domain if it has expired.

PRO TIP: If you are experiencing a DNS error on your Squarespace website, it is important to take immediate action to fix the problem. DNS errors can cause your website to become inaccessible, and can also lead to email delivery problems.
Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.