Shopify is a platform for businesses of all sizes to create an online store. It offers users a customizable platform, an easy-to-use checkout process, and a wide range of features.
Zendesk is a customer service and support platform that helps businesses provide better customer service. It offers features such as a knowledge base, ticketing system, and live chat.
The two platforms can be integrated to allow businesses to provide a seamless customer experience. Integration allows businesses to view Shopify orders in Zendesk, create tickets for Shopify orders, and add Shopify customers to Zendesk contacts.
To connect Shopify to Zendesk, businesses will need to create a private app in their Shopify account and generate an API key and API secret key. They will then need to enter these keys into the Zendesk integration settings. Once the integration is set up, businesses will be able to view Shopify orders in Zendesk and create tickets for them.
How Do I Connect My Shopify to Zendesk?
Step 1: Log in to your Shopify account and go to Apps.
Step 2: Click on the Manage private apps link.
Step 3: Click on the Create a new private app button.
Step 4: Enter a name and description for your app.
Step 5: In the Admin API section, select the Read and write access checkboxes next to “Orders, transactions and fulfillments”, “Customers”, “Products”, “Shop information”,and “All content types”.
Step 6: Click on the Save button.
After you have completed these steps, you will need to generate an API Key and API Secret Key for your private app. To do this, click on the “ Generate API Credentials” button.
Copy and paste these keys into the Zendesk integration settings page.
First, keep in mind that any data entered into Zendesk will be synced with Shopify. This means that any changes made in Zendesk (such as changing an order status) will be reflected in Shopify. Additionally, any new customers created in Shopify will be automatically added to Zendesk.
Second, when connecting the two platforms, you will need to create a new user account in Zendesk for each Shopify user. This can be time-consuming if you have a large number of Shopify users.
Finally, keep in mind that connecting Shopify and Zendesk will allow your customers to submit support tickets directly from your Shopify store. If you do not want this feature enabled, you will need to disable it in your Shopify settings.
