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Do You Have to Offer Refunds on Shopify?

Last updated on October 2, 2022 @ 1:41 am

When you set up a shop on Shopify, you will be asked to choose between two different refund policies. The first option is to offer refunds, and the second option is to not offer refunds. If you choose to offer refunds, you will be asked to specify a timeframe for which refunds will be available. For example, you may choose to offer refunds for 14 days after purchase, or for 30 days after purchase.

You can also choose to offer refunds for items that are returned within a certain timeframe. For example, you may choose to offer refunds for items that are returned within 30 days of purchase.

If you choose not to offer refunds, you will be asked to specify a reason why. Some common reasons for not offering refunds include digital products that can’t be returned, or physical products that are made to order. You can also choose not to offer refunds if you have a clear returns policy on your website, or if you feel confident that your products will meet customer expectations.

PRO TIP: If you are thinking about offering refunds on Shopify, there are a few things to keep in mind. First, you will need to decide if you want to offer refunds for store credit or cash. Second, you will need to set up your refund policy in your Shopify admin. Finally, keep in mind that offering refunds can impact your bottom line and reputation.

Offering refunds is a great way to build trust with your customers, and it can help you stand out from your competitors. However, it’s important to weigh the pros and cons of offering refunds before making a decision. If you’re not sure whether or not you should offer refunds, we suggest talking to a Shopify Expert or contacting our support team.

Conclusion:

Whether or not you offer refunds on Shopify is up to you. There are pros and cons to offering refunds, so weigh them carefully before making a decision. If you’re unsure about offering refunds, talk to a Shopify Expert or contact our support team for help.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.