If you have a question about returning a BigCommerce order, please Contact Us.
In general, you can return an order if it is defective, not what you wanted, or if the order was placed by mistake.
PRO TIP: If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund. Shipping charges are non-refundable. To return an item, please contact Customer Service at 888-243-2296 or customerservice@bigcommerce.com to obtain a Return Merchandise Authorization (RMA) number.
If the order is defective, you must contact BigCommerce within a certain time frame to get a return authorization number (RA number). Once you have the RA number, you can return the order.
If the order was placed by mistake, you do not have to contact BigCommerce. You can return the order and get a refund directly from the vendor.
10 Related Question Answers Found
How can I return my BigCommerce order?
If you have placed an order with BigCommerce and would like to return or exchange your order, there are a few different ways to go about doing so. First and foremost, you can contact BigCommerce customer service directly. They are available 24/7 and will be able to help you out with whatever questions or issues you may have.
How do I backup my BigCommerce?
Backup your BigCommerce site with a reliable backup solution. Before making any changes to your site, back it up to create a safe copy of your site. Once you have a backup, make sure to keep it up-to-date so you have a current copy of your site in case of problems.
How do I log into BigCommerce?
If you have a BigCommerce account, you can log in to your account at www.BigCommerce.com. To log in, enter your login credentials (username and password) and click Sign In. If you have not created a BigCommerce account, you can create one at www.
How do I unsubscribe from BigCommerce?
If you would like to unsubscribe from BigCommerce, there are a few different ways that you can do so. If you are signed in to your BigCommerce account, you can click on the “My Account” tab at the top of the website, and then select the “Subscriptions” tab. You can also unsubscribe by clicking on the unsubscribe link located at the bottom of any email that we send you.
How do I update my BigCommerce theme?
If you’ve been using the same BigCommerce theme since your site’s inception, updating it to the latest version might seem like a daunting task. But with a few simple steps, you can update your theme without any difficulty.
1. Log in to your BigCommerce account.
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How do I change my BigCommerce password?
If you have forgotten your BigCommerce password, there are a few methods you can try to reset it. If you have a web browser and an active internet connection, you can try to log in to your account using your email address and password. If you do not have a web browser or an active internet connection, you can try to log in to your account using your login name and password.
How do I pay BigCommerce?
BigCommerce is a popular eCommerce platform that allows users to create and manage their own online stores. The platform offers a variety of features, such as inventory management, shipping, and payment processing. The most common way to pay for products on BigCommerce is through a credit card, but the platform also offers a variety of other payment methods, such as PayPal and bank transfers.
How can I recover deleted items from BigCommerce?
Deleting items from BigCommerce can be a difficult process, but there are a few ways to recover deleted items. The first step is to review the logs to see if there is any information that can help identify the deleted items. If there is not enough information available in the logs, then users can use data recovery tools to recover deleted items.
How can I get BigCommerce support?
If you are experiencing difficulties with your BigCommerce store, there are a few things that you can do to get support. First, you can try contacting your store’s administrator. If that doesn’t work, you can reach out to BigCommerce’s customer support.
How do I cancel my BigCommerce account?
If you no longer need or want your BigCommerce account, there are a few ways to cancel it. If you have an account password, you can log in to your account and click on the Account link in the top navigation bar. On the Account page, you will find the Cancel Account button in the bottom right corner.
