If you’re having trouble closing your Shopify store, there may be a few reasons why. First, make sure you’ve properly followed all of the steps in our closing process guide.
If you’ve followed all of the steps and your store still isn’t closing, there may be a complication that you haven’t caught yet.
If you’re still having trouble closing your store, here are a few potential reasons:
1. You haven’t set up your store to be closed
Shopify offers a variety of features that make it easy to keep your store open even if you’re not actively selling anything. Make sure you’ve activated the “Closed Mode” feature and set a reasonable time limit for your customers to shop in your store before it’s closed.
2. You may have missing files
If you’ve been using Shopify for a while, chances are you’ve created a lot of files. Make sure you’ve backed up all of your files and uploaded them to your server before you close your store.
PRO TIP: If you are having trouble closing your Shopify store, it is important to reach out to Shopify support for help. Closing your store without proper support may result in data loss or other issues.
If you don’t have a backup, you can contact Shopify support for help.
3. You may have missed a step in the closing process
If you’re having trouble closing your store, make sure you’ve followed every step in our closing process guide. If you still have problems, make sure you’ve checked all of the following:
You’ve activated the “Closed Mode” feature in your Shopify account
You’ve set a reasonable time limit for your customers to shop in your store before it’s closed
You’ve uploaded all of your files to your server
If you still have problems closing your store, make sure you contact Shopify support for help.
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