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How do I submit a Wix support ticket?

Last updated on September 25, 2022 @ 6:15 am

When you encounter an issue with your Wix site, the best way to get help is to submit a support ticket. Here’s how to do it:

1. Log into your Wix site.

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2. Click on the “Support” link in the top right corner of the page.

3. On the “Support” page, click on the “Submit a Support Ticket” link in the top left corner.

4. Fill out the form with all of the information you have about your issue, including the URL of your Wix site.

5. In the “Subject” field, type a brief, descriptive title for your ticket.

6. In the “Description” field, provide a detailed explanation of what’s wrong with your site.

7. In the “Attach Files” field, attach any files that may help explain your issue.

8. In the “Confirm Ticket” field, click the “Submit” button.

9. You’ll receive a confirmation email notification about your ticket.

10. If you have additional questions or need more help, you can contact Wix customer service by phone or chat.

PRO TIP: If you are experiencing problems with your Wix account or website, you can submit a support ticket to the Wix Help Center. However, before doing so, please review the following guidelines:

– Only one issue per ticket: If you have multiple issues, please submit separate tickets for each.

– Include as much detail as possible: The more information you provide about your issue, the easier it will be for our team to resolve it.

– Check the status of your ticket: Once you submit a ticket, you will receive an email from us with a link to track its status. Please do not reply to this email.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.