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Can a Buyer Cancel Order on Fiverr?

Last updated on September 29, 2022 @ 12:43 am

As the world increasingly moves online, more and more businesses are using freelancing platforms like Fiverr to get tasks completed quickly and efficiently. Fiverr is a popular platform that connects businesses with freelancers who can complete a wide variety of tasks, from logo design to voice-over work.

While Fiverr can be a great resource for businesses, it’s important to understand the platform’s terms and conditions before using it. One key term to be aware of is the buyer’s right to cancel an order.

PRO TIP: If you’re considering cancelling an order on Fiverr, there are a few things you should keep in mind. First, if you cancel an order that’s already in progress, the seller may still send you the finished work. And second, if you cancel an order, you may not be able to get a refund.

Under Fiverr’s terms and conditions, buyers have the right to cancel an order within 14 days of placing it. Buyers can only cancel an order if they have not yet approved the work delivered by the freelancer. If a buyer does approve the work, then they are not able to cancel the order.

There are a few exceptions to this rule. For example, if a buyer ordered a gig that was not delivered as promised, they may be eligible for a refund even if they have approved the work. Buyers should contact Fiverr customer support if they believe they are eligible for a refund due to a gig not being delivered as promised.

Overall, buyers should be aware that they have 14 days to cancel an order on Fiverr. After that, they will not be able to receive a refund unless there are extenuating circumstances.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.