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Can Customer Cancel Order on Fiverr After Delivery?

Last updated on September 29, 2022 @ 12:46 am

It’s a common question: can a customer cancel an order on Fiverr after delivery?

The easy answer is no, but there’s a bit more to it than that. Here’s what you need to know.

When you place an order on Fiverr, you’re entering into a contract with the freelancer. This contract stipulates that the freelancer will complete the work you’ve agreed upon and deliver it to you by the deadline.

Once the work is delivered, you have two days to review it and request any revisions. After that, the order is considered complete and can’t be canceled.

PRO TIP: If you cancel an order after the seller has delivered the work, the seller is entitled to keep the full amount of the gig.

However, if you feel that the freelancer has not met the terms of the contract – for example, if they delivered late or didn’t complete the work as agreed – you can open a dispute. Fiverr’s Customer Support team will then investigate and decide whether or not to refund you.

In short, then, you can’t cancel an order after delivery, but you do have options if you’re not happy with the work you receive.

If you’re not happy with the work you receive from a freelancer on Fiverr, you can open a dispute and potentially receive a refund. However, once an order is delivered, it cannot be canceled.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.