Can Customers Leave Notes on Shopify?

Shopify is one of the most popular eCommerce platforms out there, and for good reason. It’s simple to set up and use, it’s affordable, and it has a ton of features and integrations that can help you run your online store effectively.

One question that we often get asked is whether or not Shopify allows customers to leave notes. The answer is yes! Customers can leave notes on Shopify orders, and there are a few different ways to do it.

The first way is to add a note field to your checkout page. This is a great way to collect customer feedback or special instructions for your team.

To add a note field to your checkout page, log in to your Shopify admin and go to Settings > Checkout. Under the “Additional scripts” section, you’ll see a text box where you can enter your script code. Paste the following code into that text box:

<script>
window.onload = function() { var noteField = document.createElement(‘div’);
noteField.innerHTML = ‘Leave a note for the team’;
document.getElementById(‘additional-checkout-buttons’).appendChild(noteField); }
</script>

Save your changes, and you should now see a “Leave a note for the team” field on your checkout page:

Your customers can now leave notes on their orders, which will be visible to you in the order details page in your Shopify admin.

Another way to allow customers to leave notes on their orders is by using an app from the Shopify App Store. There are a few different apps that offer this functionality, so you can choose the one that best fits your needs.

We recommend using Order Notes by J2T Apps. It’s a free app that allows customers to leave notes on their orders, and it also allows you to add order notes yourself from the order details page in your Shopify admin.

Once you install the app, you’ll need to configure it to suit your needs. To do this, log in to your Shopify admin and go to Apps > Order Notes > Settings. From here, you can choose which order statuses will display the order notes section, decide who can write order notes (customers or staff), enable notifications for new order notes, and more:

Order Notes by J2T Apps also offers some premium features that you can add on for an additional fee, like the ability to require customers to leave an order note before they can checkout, or the ability to add images and attachments to order notes.

Both of these methods are great ways to allow customers to leave notes on their orders. Which one you use will depend on your specific needs.

If you just want a simple way for customers to leave feedback or special instructions, then adding a note field to your checkout page will suffice. However, if you need more features and flexibility, then using an app from the Shopify App Store is the way to go.

In conclusion, Shopify offers two different ways for customers to leave notes – by adding a note field to the checkout page or by using an app from the Shopify App Store. Both of these methods are great ways to allow customers to leave feedback or special instructions for their orders.