Can Customers See Order Notes in Shopify?
If you’re a Shopify merchant, you know that one of the most important aspects of running your business is maintaining good communication with your customers. After all, happy customers are repeat customers! Part of providing great customer service is making sure that your customers have all the information they need about their orders.
Shopify provides a great platform for managing orders and communicating with customers. One question we often get asked by merchants is “Can my customers see the notes I add to their orders?”
PRO TIP: Can customers see order notes in Shopify?
Yes, customers can see order notes in Shopify. Order notes are a great way to communicate with your customers and keep them updated on the status of their order. However, keep in mind that order notes are public information and can be seen by anyone who has access to the order.
The answer is yes! Here’s how it works.
When you add a note to an order in Shopify, the customer will automatically be notified via email about the update to their order. The note will also be visible in their order history on your shop’s website. This way, they can always refer back to any notes you’ve added about their order.
So there you have it! Adding notes to orders in Shopify is a great way to keep your customers up-to-date and informed about the status of their purchase. Plus, it’s one more way you can show your customers that you care about providing them with excellent customer service.
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Now that you have decided to create a Shopify account,congratulations! You are on your way to setting up a beautiful online store. This guide will take you step-by-step through the process of creating your customer account.
