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Can You Block Customers on Shopify?

Last updated on March 13, 2023 @ 3:01 am

Shopify is a platform that allows businesses to create online stores. It is a popular choice for small businesses and entrepreneurs.

One of the features of Shopify is the ability to block customers. This can be useful if you have a customer who is being abusive or if you need to ban someone for legal reasons.

Use Shopify app fraud filter or blocking apps

Blocking a customer on Shopify is simple. Just go to the customer’s page in your Shopify admin and click the “Block customer” button.

Select the name of the customer at the Shopify customer page and click Edit customer In the Shopify customer editor page, click the more actions menu and find the block or delete customer option

This will prevent the customer from accessing your store or placing any orders. You can also add a note explaining why the customer was blocked.

Add notes why customer is blocked at your Shopify store

There are a few things to keep in mind when you’re blocking customers on Shopify. First, blocking a customer does not cancel their pending orders. You will need to cancel those separately. Second, blocking a customer does not remove them from your mailing list.

PRO TIP: If you are considering blocking customers on Shopify, there are a few things you should keep in mind. First, blocking a customer will prevent them from accessing your shop or placing orders. Additionally, blocking a customer can negatively affect your shop’s reputation and may result in lost sales.

You will need to unsubscribe them manually if you don’t want them to receive any more emails from you. Finally, keep in mind that blocking a customer is permanent. Once you block someone, they will not be able to access your store again.

While blocking customers may seem like a good way to deal with difficult customers, it’s important to use this option sparingly. Blocking customers should only be used as a last resort after all other attempts to resolve the issue have failed.

When you block a customer, you lose the opportunity to try and salvage the relationship. Blocked customers will also likely leave negative reviews, which can damage your business’s reputation.

Can You Block Customers on Shopify?

Yes, Shopify does allow businesses to block customers from their stores under specific circumstances. This could be due to abusive behavior or for legal reasons stated by the business owner.

Pending orders will not be automatically canceled when blocking a customer and they will still remain on your mailing list unless unsubscribed manually by the business owner. It’s important to note that once someone is blocked, they will not be able to access your store again in the future.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.