The short answer is yes, you can message customers through Shopify. There are a few different ways to do this, which we will outline below.
However, before we get into the how-to, it’s important to note that messaging customers should only be done in certain situations and with certain types of messages. You don’t want to spam your customers or send them irrelevant messages, as this will just annoy them and damage your relationship with them.
With that said, here are a few situations where messaging customers through Shopify could be beneficial:
- To thank them for their purchase. A quick thank you message can go a long way in showing your appreciation for your customers’ business. This is especially true if you include a discount code or other special offer for their next purchase.
- To ask for feedback. Asking customers for feedback on their recent purchase is a great way to get valuable insights that you can use to improve your business.
It’s also a good way to build relationships with your customers.
- To resolve customer issues. If a customer has an issue with their purchase, messaging them through Shopify can be a quick and easy way to resolve the issue. This will help keep your customers happy and ensure that they continue to do business with you.
Now that we’ve gone over a few situations where messaging customers through Shopify can be beneficial, let’s take a look at how to actually do it.
How to Message Customers Through Shopify
- Install the Shopify Messenger app. The first thing you need to do is install the Shopify Messenger app from the App Store. This app will allow you to easily send messages to your customers from within Shopify.
- Create a message template. Once you have the app installed, you’ll need to create a message template.
This template will serve as the basis for all of the messages you send through the app. To do this, simply click on the “Create Template” button within the app.
- Select the type of message you want to send. When creating your message template, you’ll need to select the type of message you want to send. There are three different options: text, image, and video. Select the one that best suits your needs.
