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Can you see abandoned carts on WooCommerce?

Last updated on September 24, 2022 @ 9:55 pm

What is an abandoned cart?

The term “abandoned cart” is used to describe a situation where a customer has placed an order but has not yet completed the checkout process. In most cases, this occurs when the customer is on their phone or distracted and fails to click through to the final step of the checkout process.

Once an abandoned cart is created, it can be difficult for the WooCommerce store owner to recover it. This is because there is no communication between the customer and the WooCommerce store.

The customer has essentially “left the building,” and the WooCommerce store cannot contact them to try and get them to complete their order.

PRO TIP: If you are considering using the WooCommerce abandoned cart feature, be aware that it is not always accurate. There have been reports of carts being shown as abandoned when they are not, and vice versa. Use this feature at your own risk.

Although abandoned carts are not always a bad thing, WooCommerce stores that experience an increase in abandoned carts may need to take measures to improve their customer experience. This could include improving the store’s design, adding more customer support, or adding automatic reminders to the customer about the final step of the checkout process.

Can you see abandoned carts on WooCommerce?

Yes, you can see abandoned carts on WooCommerce. In fact, WooCommerce is probably one of the most popular ecommerce platforms on which to see abandoned carts.

However, abandoned carts are not always a bad thing. In fact, abandoned carts can be a sign that a WooCommerce store is doing a good job of customer service and is making it easy for customers to complete their orders.

So, while you may see abandoned carts on WooCommerce, don’t be too worried. It’s usually a sign that the store is doing a good job of customer service.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.