Canva is one of the most popular digital marketing software companies out there. They have a great reputation for delivering great customer service and providing excellent support services at an affordable cost. If you’re in the market for a new digital marketing software company, it’s worth considering Canva as your first choice if you want to:
You may consider Canva specifically because they have a clean, modern aesthetic that won’t feel like clutter on your desk. The company has also earned high praise from industry professionals and customers alike for its ability to deliver top-notch customer service and provide excellent support services at an affordable cost.
Check out how you can reach out and enjoy personally their top-notch customer service by reading this article!
What is Canva?
To create professional-looking graphics, anyone can use Canva. And I do mean absolutely anyone!
The beauty of Canva is that its use does not necessitate any prior knowledge of graphic design or any familiarity with basic design principles. The program includes thousands of premade layouts for you to use. Just about anything can be created in terms of branding and marketing for a company; the only limit is your own creativity.
When it comes to layouts, I often combine features from several different templates into one final design. And it provides you with a wealth of resources, including images, fonts, videos, music, and graphical elements and icons, that are sure to help your design stand out.
3 Reasons why Customer service is important
Your company’s customer service department is the face it presents to the world. Businesses can recoup their customer acquisition costs if they provide excellent service. This contributes to building a devoted fan base that tells others about your business, provides case study examples, and writes reviews and testimonials.
Here’s a quick overview of how good Canva’s customer service is (taken from TrustRadius)
Superior customer service is provided by a group that goes above and beyond in helping clients. Investing in providing first-rate support for customers can pay off in spades.
Reason #1: Get people to stick around.
The cost of acquiring a new customer is six to seven times higher than the cost of keeping an existing customer. The importance of happy customers cannot be overstated, especially for small businesses with limited time and resources. You can’t afford to have people leave and then return.
When customers are dissatisfied with the service they receive, 68% of them will go elsewhere, according to the U.S. Small Business Administration. For this reason, it’s crucial to provide quick, helpful service to customers. Furthermore, satisfied clients and word of mouth can be powerful marketing tools in their own right.
Reason #2: Excellent customer service pull people more to your business
For whatever reason, some businesses have earned a reputation for exceptional service to their clients. Zappos, for instance, has survived the years of competition with Amazon thanks to their excellent customer service.
Providing outstanding service to customers will boost your company’s standing. Existing customers will tell their friends and family, and new ones will read online reviews to see what others think of the service they received.
Having a stellar reputation requires more than just good looks. More business comes in when your reputation is good. The quality of a company’s customer service is a major factor in the purchasing decisions of 55 percent of consumers.
There are many reviews available online, but consumers still put more stock in personal recommendations from those they know and trust. In a survey conducted in 60 different countries, 83% of respondents said they trusted personal recommendations from friends and family.
In addition, if you provide excellent service to your customers, they will be more likely to recommend your business to their friends and family.
A good customer service interaction, after all, has far-reaching effects beyond just resolving a single problem. It can have a real impact on whether or not a customer will recommend your business to others. In fact, if they have a good time with the company, 69% are likely to tell their friends about it.
Reason #3: Enable you to make wiser business decisions from the data collected
Providing assistance to customers is only one use for the tools at your disposal. In a nutshell, they are able to enhance your company in every way. Information gleaned from your help desk can be used as a barometer of sorts to gauge the effectiveness of your support staff and guide efforts to improve their efficiency.
Your service desk should also be able to provide an overview of CSAT (customer satisfaction) scores and other customer health indicators. Or keep tabs on the services that are most in demand. If you’re shopping around for a new help desk system, you want to make sure that you can quickly and easily access the data you need to make the most informed choices.
Canva customer service options (main line of customer services)
If you’re a Canva user and you need to contact customer service, there are a few ways you can do so. The first thing to do is to navigate to their Help Center page, and from there, you can choose a number of options to send your report/request based on the category of your concern.
You can either email them directly at support@canva.com or you can fill out a form on their website. You can also reach them by phone at 1 (877) 787-3097.
Contact information summary:
1. Email: support@canva.com
If you need help with Canva, the best way to get in touch is by emailing support@canva.com. Customer service will be able to help you with any problems you’re having, and they’re usually pretty quick to respond.
2. Live chat: https://www.canva.com/contact
If you’d rather need a quick response, you can do that on Canva’s website under the “Live chat” section.
3. Phone: +1 (888) 787-3097
There’s also a phone number you can call if you need to talk to someone directly.
What to do if you can’t reach Canva customer service
If you’re having trouble reaching Canva customer service, don’t worry – there’s probably a good reason.
Unfortunately, Canva’s customer service can be difficult to reach, especially during busy times. In fact, some customers have even reported that customer service is unavailable for days at a time. But don’t despair – there are a few things you can do if you can’t get through to them.
First, try calling Canva’s toll-free number. This number is available 24/7, and it should be able to connect you with a customer service representative. If that doesn’t work, try emailing them.
You can usually find their contact information on the Canva website or on their customer service page. Finally, if all else fails, you can try posting a message on their social media page. This might get their attention and help you resolve your issue.
As long as you’re persistent and willing to try a few different methods, you should be able to reach customer service eventually.
In Conclusion
It’s worth noting that Canva is constantly working on making the most of its customer service so that every experience is as positive as possible. Because of this, you might encounter some delays if you call them up. In general, however, they’re quick to respond and will get you sorted out. They have one of the best customer service teams in the industry, so you can count on them to get things right.
No matter how you choose to get in touch, Canva’s customer service team is always happy to help!
