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Do You Need Shipping Policy on Shopify?

Last updated on January 13, 2023 @ 1:57 pm

As an ecommerce business, you need to have a shipping policy. Your shipping policy lets customers know how their orders will be shipped, how long it will take to receive their orders, and what the shipping costs will be.

Having a shipping policy also helps you to manage customer expectations and avoid problems with delivery.

Here are some things to consider when creating your shipping policy:

  • Shipping Methods – What shipping methods do you offer? Will you ship internationally?
  • Shipping Costs – How much will you charge for shipping? Do you offer free shipping?
  • Shipping Timeframes – When can customers expect to receive their orders?
  • Returns & Refunds – What is your policy for returns and refunds?

Your shipping policy should be clear and easy to find on your website. You can create a dedicated page for your policy, or include it as part of your website’s Terms & Conditions. Make sure to link to your shipping policy from your website’s header or footer so that it’s easy for customers to find.

Do You Need Shipping Policy on Shopify?

Yes, all Shopify stores should have a Shipping Policy.

A Shipping Policy is important because it sets customer expectations for how their order will be shipped, the timeframe they can expect to receive their order, and the cost of shipping. This last point is important because 44% of shoppers abandon their carts due to unexpected shipping costs. By having a Shipping Policy, you can avoid losing sales because customers know what to expect in terms of shipping costs and delivery timeframes.

PRO TIP: If you are thinking about whether or not you need a shipping policy on Shopify, you should know that it is required by law in many countries. Having a shipping policy helps to ensure that your customers are aware of your shipping terms and conditions. It also helps to protect your business in the event of a dispute.

Including a link to your Shipping Policy in your store’s header or footer makes it easy for customers to find and reference when needed. You can learn how to add links to your store’s header and footer in this help document. If you’re using Shopify Payments, then your Shopify Shipping settings will automatically be included in your shop’s Terms and Conditions.

Not sure where to start with creating a Shipping Policy? Use our free Shipping Policy generator tool.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.