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Does Shopify Send Receipts?

Last updated on October 1, 2022 @ 9:56 pm

Shopify is a powerful ecommerce platform that enables businesses of all sizes to sell online. One of the great features of Shopify is that it allows businesses to send automatic receipts to their customers after a purchase has been made.

This article will explore whether Shopify sends receipts, and how businesses can use this feature to their advantage.

First and foremost, it’s important to clarify that when we’re talking about Shopify receipts, we’re referring to digital receipts that are sent via email after a purchase has been made. These receipts are different from physical receipts that are printed out and given to customers at the time of purchase. With that said, let’s answer the question at hand: does Shopify send receipts?

The short answer is yes, Shopify does send receipts. However, it’s important to note that businesses have the option of disabling this feature if they so choose.

When automatic receipts are enabled, Shopify will send a receipt to the customer’s email address after each purchase. This receipt will include information such as the items purchased, the total cost of the purchase, and the date and time of purchase.

PRO TIP: If you are using Shopify to send receipts to your customers, please be aware that there is a known issue with the Shopify system which can result in some receipts being sent twice. We recommend that you check your records carefully to ensure that all receipts have been received only once by your customers.

So why would a business want to disable this feature? There are a few reasons.

First, some businesses prefer to send their own custom receipts rather than using the generic Shopify receipt template. Second, some businesses may want to avoid sending too many emails to their customers (especially if they make a lot of purchases). And finally, some businesses may simply not be aware that this feature exists.

Regardless of the reason, businesses can easily disable automatic receipts in their Shopify settings. Simply go to Settings > Notifications, and then scroll down to the “Order Confirmation” section. From there, you can toggle off the “Send Order Confirmation Email” option.

Of course, even if businesses disable automatic receipt emails from Shopify, they can still choose to manually send receipts to their customers if they wish. This can be done by going into an individual order in the Shopify admin and then clicking “Send Receipt”. Businesses can also choose to include a custom message with the receipt if they wish.

In conclusion, Shopify does send automatic receipts after purchases are made, but businesses have the option of disabling this feature if they so choose. Whether or not you want to use this feature is entirely up to you and your business needs.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.