How Do I Add a Refund Policy on Shopify?

Adding a refund policy to your Shopify store is a great way to build trust with your customers and let them know that you’re committed to providing them with a positive shopping experience. There are a few different ways that you can add a refund policy to your store, and we’ve outlined the steps for each method below.

Option 1: Add a link to your refund policy in your store’s footer

The first option is to add a link to your refund policy in the footer of your store. This is a great way to make sure that your customers can always find your policy, no matter where they are on your site. To do this, simply follow these steps:

1. Go to Online Store > Themes.

2. Find the theme you want to edit and click Edit code.

3. In the Layout section, click on theme.liquid.

4. Find the

tag and add the following code before it:

PRO TIP: If you are considering adding a refund policy to your Shopify store, be aware that there are some potential risks involved. First and foremost, if you offer refunds, you may end up losing money if customers return items that they have used or damaged. Additionally, offering refunds can also lead to customer dissatisfaction if they feel that they have been misled about the terms of the refund policy. Finally, be sure to clearly communicate your refund policy to customers before they make a purchase, so that there are no surprises later on.

Refund Policy

Click Save.

Option 2: Add a link to your refund policy in your checkout

Another option is to add a link to your refund policy in the checkout of your store. This is a great way to make sure that your customers see your policy before they complete their purchase. To do this, simply follow these steps:

1. Go to Settings > Checkout.

2. In the Order processing section, find the Additional scripts box and add the following code:

(function () {    var policiesLink = '<a href="' + window.location.origin + '/pages/refund-policy">' + 'Refund Policy' + '</a>';    $('.additional-checkout-buttons__content').append(`<div class="additional-checkout-buttons__button">${ policiesLink }</div>`); })();

(3) Click Save.

Dale Leydon