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How Do I Cancel a Payment on Shopify?

Last updated on October 1, 2022 @ 10:05 pm

If you need to cancel a payment on Shopify, you can do so by following these steps:

1. Log in to your Shopify account and go to the Payments section of your dashboard.

2.

Find the order that you need to cancel and click on the Cancel button next to it.

3. Confirm that you want to cancel the payment by clicking on the Cancel Payment button.

4. You will see a message confirming that the payment has been cancelled.

Note: If you have already processed the payment, you will need to refund the order instead of cancelling it.

Conclusion

Cancelling a payment on Shopify is a simple process that can be completed in a few steps. If you have already processed the payment, you will need to refund the order instead. Either way, cancelling or refunding an order is easy to do through the Shopify dashboard.

PRO TIP: If you are a merchant using Shopify Payments and you need to cancel a payment, you can do so from your Shopify admin. To cancel a payment:

1. From your Shopify admin, go to Orders.
2. Click the order that you want to cancel the payment for.
3. In the Order details section, click Cancel Payment.
4. Click Cancel Payment to confirm.

You will receive an email notification confirming that the payment has been canceled. If you have any questions about cancelling a payment, please contact Shopify support.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.