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How Do I Dispute a Refund on UpWork?

Last updated on September 30, 2022 @ 10:52 pm

PRO TIP: If you are considering disputing a refund on Upwork, please be aware that this may result in your account being suspended or terminated. Please only dispute a refund if you are absolutely sure that you are entitled to one, and be prepared to provide documentation to support your claim.

If you’re a freelancer who uses UpWork to find work, you may occasionally find yourself in a situation where you need to dispute a refund with a client. Perhaps they’re unhappy with the work you delivered, or maybe they simply changed their mind and decided they don’t want to use your services after all. Whatever the reason, if you find yourself in this situation, it’s important to know how to dispute a refund on UpWork so that you can protect your earnings.

The first thing you’ll need to do is reach out to the client and try to resolve the issue directly with them. If you can come to an agreement, great! But if not, then you’ll need to take things up with UpWork.

To start the dispute process on UpWork, go to the “Resolution Center” and select “Dispute a Refund.” From there, you’ll be prompted to choose whether you want to dispute the entire refund or just a portion of it. You’ll also need to provide a detailed explanation of why you’re disputing the refund request.

Once you’ve submitted your dispute, UpWork will review it and make a decision. In most cases, they will side with the freelancer, but if they do decide in favor of the client, then the freelancer will have 14 days to appeal the decision.

So there you have it! If you ever find yourself in a situation where you need to dispute a refund on UpWork, just follow these simple steps and you’ll be able to protect your earnings.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.