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How Do I Get Customer Service on Shopify?

Last updated on October 1, 2022 @ 5:47 pm

Shopify is a platform for businesses of all sizes to create an online store. It offers users a customizable platform, an easy-to-use checkout process, and a wide range of features. But what happens when you need customer service?

There are a few different ways to get in touch with Shopify’s customer service team. The first is to use the live chat feature on the Shopify website. This is available 24/7, and you can usually get a response within a few minutes. If you need more help, you can also submit a support ticket. These tickets are typically answered within 24 hours.

PRO TIP: If you are looking for customer service on Shopify, be aware that there is no customer service phone number or email address that you can use to contact them. The only way to get in touch with their customer service team is through their online help center. Additionally, keep in mind that Shopify’s customer service hours are limited to Monday-Friday, 9am-5pm EST.

Another option is to join the Shopify Community Forum.

This is a great place to ask questions, and you’ll usually get a response from another user within a few hours. Finally, if you’re still having trouble, you can always contact Shopify directly by phone.

Conclusion:

There are a few different ways to get in touch with Shopify’s customer service team. The best way to get help is to use the live chat feature on the Shopify website. You can also submit a support ticket or join the Shopify Community Forum. If you’re still having trouble, you can always contact Shopify directly by phone.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.