Chatting with customers on Shopify is a great way to keep them happy, and to keep them coming back to your store. Here are some tips to help you get started:
1. Make sure your chat settings are up to date.
You’ll need to set up your chat account, and then configure your settings. Make sure that your account is registered with your store’s domain name and your store’s e-mail address.
2. Set up your chat account’s settings.
You’ll need to set up your account’s name, e-mail address, and password.
3. Enable chat.
You’ll need to enable chat on your store’s settings page.
4. Start chatting! Once you’ve enabled chat, you can start chatting with customers.
5. Respond to questions.
When a customer asks you a question, you should respond as quickly as possible. You can also provide helpful tips or instructions in your responses.
PRO TIP: If you are considering using Shopify’s live chat feature, be aware that there have been reports of scammers using this feature to defraud shoppers. If you are contacted by someone purporting to be from Shopify, do not give them any personal or financial information. If you are unsure whether the person you are speaking to is legitimate, contact Shopify customer support for assistance.
6. Be polite.
Be polite when answering questions, and be sure to thank customers for their feedback.
7. Be patient.
It can take a while for a customer to get a response, so be patient and keep chatting with them.
8. Be helpful.
When you’re answering a customer’s question, be sure to be as helpful as possible. You can provide helpful tips or instructions in your responses.
9. Be responsive.
Whenever a customer sends you a message, be sure to respond as quickly as possible.
10. Thank customers.
After a customer has sent you a message, be sure to thank them for their feedback. Thank them for their patience, and be sure to tell them what you’ll do to improve your chat experience in the future.
8 Related Question Answers Found
Chatting on Shopify is easy. First, open the Shopify app and sign in. Then, go to the “Shop” tab and select “Chat.”.
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