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How Do I Manage Backorders in WooCommerce?

Last updated on October 1, 2022 @ 3:00 pm

If you are a business owner who uses WooCommerce to sell products online, you may have experienced the frustration of backorders. Backorders occur when a customer orders a product that is out of stock. This can be a common occurrence, especially if you sell products that are in high demand.

If you are facing the issue of backorders, there are a few things that you can do to manage them. First, you should update your inventory levels frequently so that you can keep track of what products are in stock and what products are out of stock. This will help you to avoid backorders in the future.

Second, when a customer orders a product that is out of stock, you should contact them as soon as possible to let them know about the situation. You should also provide them with an estimated time frame for when the product will be back in stock. If possible, you should offer them a substitute product that is similar to the one they ordered.

PRO TIP: If you are using WooCommerce to manage your online store, it is important to be aware of the potential for backorders. While backorders can be a helpful way to ensure that customers can still purchase items that are out of stock, they can also cause problems if not managed properly.

If you do not keep track of backorders and manage them effectively, you may end up with angry customers who are unable to receive the items they ordered in a timely manner. Additionally, backorders can tie up your inventory and prevent you from being able to sell other items in your store.

It is important to carefully consider whether or not backorders are right for your store before enabling them. If you do decide to allow backorders, make sure that you have a system in place to track and manage them so that they do not cause problems for your business.

Third, you should keep your customers updated on the status of their order. You can do this by sending them regular updates via email or text message. This will help to keep them informed and help to avoid any frustration or confusion.

Fourth, when the product is back in stock, you should ship it out to the customer as soon as possible. You should also send them a shipping confirmation so that they know their order is on its way.

By following these tips, you can effectively manage backorders and keep your customers happy.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.