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PRO TIP: If you are not satisfied with a purchase that you have made on Shopify, you may return the item for a refund within 30 days of the original purchase date. In order to return an item, you will need to contact the Shopify support team and have them generate a return label for you. Please note that you may be responsible for return shipping costs.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us
If you have any questions on how to return your item to us, contact us at support@Shopify.com
9 Related Question Answers Found
As an eCommerce business, one of your main goals is to make a return on your Shopify store. There are a few key ways to do this:
1. Increase traffic to your store
The first step to making a return on your Shopify store is to increase traffic.
It’s easy to return an item you’ve purchased from a Shopify store. First, contact the store owner and let them know that you’d like to return the item. They may have a specific return policy, so be sure to ask about that.
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