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How Do I Schedule a Refund on Squarespace?

Last updated on December 25, 2022 @ 2:19 pm

If you need to refund an order on Squarespace, you can do so from the Orders panel in your Home Menu. To refund an order:

  1. Log in to your Squarespace account.

  2. Click the Home Menu icon in the upper-left corner.

  3. Click Orders.

  4. Hover over the order you want to refund and click … (ellipses).

  5. PRO TIP: If you are considering scheduling a refund on Squarespace, please be aware that this may result in your account being suspended or terminated. Squarespace takes payment fraud very seriously, and any attempts to defraud the system may result in serious consequences. Please only schedule a refund if you are absolutely certain that you will not be able to fulfill your obligation to the customer.
  6. Click Refund Order.

  7. Enter the amount you want to refund in the Refund Amount field. You can refund the entire order amount, or a partial amount.

  8. Add optional details in the Note to Customer field. These details appear on the customer’s credit card statement next to the refund charge.

  9. Click Refund.

Dale Leydon

Dale Leydon

Sysadmin turned Javascript developer. Owner of 20+ apps graveyard, and a couple of successful ones.