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How Do I Set Up an Order Confirmation Email on Shopify?

Last updated on October 1, 2022 @ 4:33 pm

Order confirmation emails are a great way to keep your customers updated on the status of their purchase, and they can also help reduce the number of customer service questions that you receive. You can set up an order confirmation email in Shopify by following these steps:

1. From your Shopify admin, go to Settings > Notifications. 2. In the Order notifications section, click Manage. 3. Click Create a new notification. 4. In the Send notification to field, select Customers. 5. In the When order is placed field, select All orders. 6.

In the Subject field, enter a subject for the email. For example: “Your order is being processed”. 7. In the Message field, enter a message for the email. You can use HTML tags to style the text in this field. For example:

Hi {{ customer_name }},

Thank you for your order! We’re getting it ready and will send you an update as soon as it ships.

If you have any questions in the meantime, please don’t hesitate to contact us.

Thanks again,
{{ shop_name }}


8. In the Send this notification from section, choose an email address and name to appear in the “From” field of the email. This is usually your shop’s email address. 9. In the Attach PDF of invoice to notification email?, click Yes or No to include a PDF copy of the invoice with the notification email.

You can also set up automatic order confirmation emails in Shopify by following these steps:

1. From your Shopify admin, go to Settings > Notifications.
2. In the Order notifications section, click Manage. Click Create a new notification. In the Send notification to field, select Customers and then select an order status from the drop-down menu (for example, Completed).

In the When order is placed field, select All orders or a specific order status from the drop-down menu (for example, Processing). In the Subject field, enter a subject for the email (for example, “Your order has shipped!”). In the Message field, enter a message for the email (for example: “

Hi {{ customer_name }},

Your order has shipped! Here are your tracking details:

{{ tracking_number }}

” ). You can use HTML tags to style text in this field.<8br/>8 .In .In

PRO TIP: If you are not careful when setting up an order confirmation email on Shopify, you could end up with a confirmation email that does not match your brand. This could create confusion for your customers, and could damage your relationship with them. Make sure to proofread your confirmation email carefully before sending it out to customers.
Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.