If you’re looking to talk to live customers on Shopify, there are a few different ways you can go about it. You can either use the Shopify live chat feature, or you can reach out to customers through a third-party live chat service.
If you want to use the Shopify live chat feature, you’ll first need to enable it in your settings. To do this, go to your Shopify admin and click on “Settings.”
From there, click on “Checkout” and scroll down to the “Order processing” section. In this section, you’ll see an option for “Enable live chat.” Check this box and then click “Save.”
-What is the customer’s problem?
-How can you help them?
-Are you prepared to handle objections?
If you’re not careful, you could end up frustrating the customer and making them even more unhappy. So tread carefully and make sure that you’re prepared before you start talking to live customers on Shopify.
Once you’ve enabled the Shopify live chat feature, you’ll see a live chat button appear on your store’s pages. Customers can click on this button to start a chat with you. You can also initiate chats with customers from your Shopify admin.
To do this, go to the “Orders” page and click on the order that you want to chat about. Then, click on the “Contact customer” button. This will open up a chat window where you can type out your message and start chatting with the customer.
If you want to use a third-party live chat service, there are many options available. Some popular choices include Zendesk Chat, Drift, and Intercom. These services typically offer a free trial period so that you can try them out before committing to a paid plan.
Whichever method you choose, talking to live customers is a great way to provide them with support and build relationships. It can also help you resolve issues and gather feedback about your products or services.
