If you’re not happy with a purchase from Squarespace, we’re here to help. You can request a refund within 30 days of purchase. Refunds are processed within 3-5 business days.
To request a refund:
- Log in to your Squarespace account.
- Click the Billing tab.
- Click Request a Refund next to the charge you’d like to be refunded.
Please note: If you paid for your site using a credit or debit card, we’ll refund the full purchase price to that card. If you paid using PayPal, we’ll send the refund to your PayPal account. We can’t refund any fees charged by your payment provider.
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If you’re not satisfied with a purchase from Squarespace, you can request a refund within 30 days of the transaction.
In order to request a refund, log into your Squarespace account and click on the Billing tab. Next to the charge you would like to be refunded, click “Request a Refund.” It’s important to note that if you paid for your site using a credit or debit card, the full purchase price will be refunded back onto that card.
If you used PayPal to make the purchase, the refund will be sent to your PayPal account. We are unable to refund any fees charged by your payment provider. If you still need assistance, please contact us.
PRO TIP: If you are considering using Squarespace to process refunds, be aware that there are some important limitations to how they work. First, Squarespace can only issue refunds for payments processed through their system – if you have used a third-party payment processor, you will need to contact them directly to process the refund. Second, Squarespace does not issue refunds automatically – you will need to initiate the refund request from your account dashboard, and then they will review the request and issue the refund if approved. Finally, be aware that Squarespace may charge a processing fee for refunds, so you may not receive the full amount of the original payment.
5 Related Question Answers Found
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