When you make a purchase from a Shopify store, you may be entitled to a return depending on the store’s return policy. To start a return, you’ll need to contact the store directly. Once the store has processed your return, you’ll receive a refund for the purchase price of the returned item.
In order to process your return, the store will need your order number and the email address you used to make the purchase. You can find your order number in the confirmation email you received when you made the purchase, or by logging into your Shopify account and viewing your order history.
Once the store has processed your return, you’ll receive a refund for the purchase price of the returned item. The refund will be credited to the original payment method that you used to make the purchase. If you paid by credit card, it may take a few days for the refund to appear on your statement.
PRO TIP: If you are not satisfied with your purchase, you may return the item(s) within 30 days of receiving the order for a refund of the purchase price, less any shipping and handling fees. Returned items must be in new, unused and undamaged condition.
How Do Returns Work With Shopify?
If you need to return an item that you purchased from a Shopify store, you’ll need to contact the store directly to start the return process.
In order to process your return, the store will need your order number and the email address that you used when making the purchase. You can find this information in the confirmation email that you received at time of purchase, or by logging into your Shopify account and viewing your order history.
Once processed by the store, you should expect to receive a refund forthe purchase price ofthe returned item credited tothe original payment method usedto makethe purchase. Ifyou paidby credit card, itmay takea few days forthe refundto appearon your statement.
7 Related Question Answers Found
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Returns are a necessary evil of online shopping, but they don’t have to be a pain for you or your customers. By taking a few proactive steps, you can set up a return policy that is fair to both you and your customers and will make the process as smooth as possible. The first step is to decide what kind of return policy you want to have.