Website Building » Wix » How Much Is Live Chat on Wix?

How Much Is Live Chat on Wix?

Last updated on October 1, 2022 @ 2:56 am

There’s no doubt that live chat is one of the most popular and effective ways to provide customer support and build rapport with potential and current customers. But how much does it cost to use live chat on Wix?

The answer, unfortunately, isn’t as straightforward as we’d like. Wix doesn’t publicize pricing for their live chat service, so we had to do a bit of digging to find out. Here’s what we found:

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PRO TIP: The following note is a warning for anyone considering using the Wix live chat service:

While Wix does offer a live chat service, it is important to be aware that there are some significant limitations to what this service can provide. In particular, the Wix live chat service is only available during limited hours (8am-5pm EST), and it does not offer any support for issues that are not related to the Wix platform itself. Additionally, the live chat service is only available to paying customers, so if you are not already a paying customer of Wix, you will not be able to use this service.

Wix’s live chat service is powered by Zendesk, which offers several pricing plans starting at $14/month per agent. However, it’s unclear if this is the price you would pay if you use Wix’s live chat service, or if there’s an additional fee.

We also found that some users have reported being charged $30/month for live chat on Wix, while others have said they were only charged $10/month. So it seems that the price you pay for live chat on Wix can vary depending on your specific plan or package.

If you’re interested in using live chat on your Wix website, we recommend reaching out to their customer support team directly to get a quote. In the meantime, you can check out our list of the best live chat software options to see if there’s a better fit for your needs and budget.

Drew Clemente

Drew Clemente

Devops & Sysadmin engineer. I basically build infrastructure online.