As a general rule, we don’t charge for Squarespace unless you’re using a paid plan or purchasing a domain. However, there are a few other reasons why you may see a charge on your credit card statement.
Paid Plan
If you’re using a paid plan, you’ll be charged automatically every month or year, depending on the billing interval you chose when you signed up. You can view your billing interval and next payment date from your Billing Settings.
Domain
If you purchase a domain from Squarespace, we’ll charge you the amount shown in your shopping cart at checkout. Domains purchased through Squarespace are renewed automatically every year, and you’ll be charged the then-current rate at the time of renewal. You can view your domain’s renewal date from your Domain Settings.
G Suite or Email by Google
If you sign up for G Suite or Email by Google through Squarespace, we’ll bill you monthly or yearly, depending on the billing interval you chose when you signed up. Your first charge will include any prorated amount for the current month, plus the next month or year in full. You can view your billing interval and next payment date from your Site Manager > Settings > Billing & Account > G Suite Account.
Third-Party Services
If you use certain integrations and third-party services with Squarespace, we may need to pass along transaction fees we’re charged. For example:
- Apple In-App Purchases for iOS Apps: If you use Apple In-App Purchases to buy a paid plan or domain on your iOS device, Apple charges us a 30% transaction fee. To help offset this fee, we charge an additional 3% for these purchases.
- Stripe: If use Stripe to process payments on an eCommerce store, Stripe charges us 2.9% + $0.30 per transaction. We don’t pass along this fee to customers using Personal plans.
- PayPal: If use PayPal to process payments on an eCommerce store, PayPal charges us 2.
Refunds
We issue refunds for annual plans within 14 days of purchase, and for monthly plans within 48 hours of cancellation.
If you didn’t sign up for a Squarespace account and believe that someone may have used your payment information without your permission, we recommend that you take the following steps:
-Immediately change your password on any other accounts where you use the same or similar password.
-Contact your credit card company or bank to let them know about the unauthorized charge and follow their instructions.
-Monitor your credit report for signs of identity theft.