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Why Is My Shopify Payments Account on Hold?

Last updated on October 1, 2022 @ 1:10 pm

If you’re a new Shopify merchant, your Shopify Payments account might be on hold for manual review. This is because we need to verify some information about your business before we can approve your account.

If your Shopify Payments account is on hold, it means that you won’t be able to use Shopify Payments to accept payments from customers. You can still use other payment providers to accept payments while your Shopify Payments account is on hold.

PRO TIP: If you see the message “Why Is My Shopify Payments Account on Hold?” it means that we’re currently reviewing your account. This usually happens because we need more information from you to help us verify your identity or business.

We take these measures to protect our merchants and to comply with industry regulations. Once we have the information we need, we’ll remove the hold and you’ll be able to continue using Shopify Payments.

There are a few reasons why your Shopify Payments account might be on hold:

  • You’re a new merchant
  • All new Shopify merchants start out with their Shopify Payments accounts on hold for manual review. We need to verify some information about your business before we can approve your account.

    This process usually takes less than 24 hours.

  • We’re updating our records
  • We might put your Shopify Payments account on hold if we’re updating our records with the latest information about your business. This process usually takes less than 24 hours.

  • We need more information from you
  • We might contact you and ask for more information if we’re not able to verify the information we have on file for your business. We’ll send you an email with instructions on what you need to do next.

If you’re not sure why your Shopify Payments account is on hold,

, contact Shopify Support. We’ll be happy to help you figure out what’s going on.

Kathy McFarland

Kathy McFarland

Devops woman in trade, tech explorer and problem navigator.