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Why Is My Video Not Downloading on Canva?

Last updated on February 21, 2023 @ 1:35 pm

There can be several reasons your video is not downloading on Canva.

The first reason could be that your internet connection is not strong enough. A weak internet connection can cause videos to buffer or not play at all. If you’re on a mobile device, try moving to a location with a stronger signal. If you’re on a desktop or laptop, try restarting your router or modem.

Find strong signal or restart your router or modem to download video in Canva successfully

PRO TIP: If you are having trouble downloading a video on Canva, there are a few things you can try. First, make sure that your browser is up to date. If you are using an older browser, try upgrading to the latest version. Second, clear your browser’s cache and cookies. This can often fix problems with website loading. Finally, if all else fails, try contacting Canva support for help.

Another possibility is that the file format of your video is not compatible with Canva. Canva supports .mp4, .mov, and .wmv files. If your video is in another file format, you’ll need to convert it to one of these formats before uploading it to Canva.

Video upload formats and requirements in Canva

Finally, make sure the video you’re trying to upload is under 100 MB. Videos larger than this can’t be uploaded to Canva.

If your video still isn’t downloading after following these steps, contact Canva support for help.

There can be several reasons your video is not downloading on Canva.

The first reason could be that your internet connection is not strong enough. If you’re on a mobile device, try moving to a location with a stronger signal.

Another possibility is that the file format of your video is not compatible with Canva.

Finally, make sure the video you’re trying to upload is under 100 MB.

If your video still isn’t downloading after following these steps, contact Canva support for help.

Morgan Bash

Morgan Bash

Technology enthusiast and Co-Founder of Women Coders SF.