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Why Is My WooCommerce Order on Hold?

Last updated on October 1, 2022 @ 7:05 pm

If you’ve ever placed an order on a WooCommerce site, you may have noticed that your order status is set to “on hold” after completing the checkout process. There are a few reasons why this might happen:

1. You entered an incorrect email address: If you provided an incorrect email address during checkout, WooCommerce will send you a notification to the correct email address asking you to confirm your order.

Once you confirm your order, your status will be updated to “processing. ”

2. Your payment failed: If your payment failed or was declined, your order status will be set to “on hold” until the issue is resolved. You’ll need to contact your bank or credit card company to resolve the issue, and then try placing your order again.

3. You’re using an unsupported payment method: WooCommerce doesn’t support all payment methods, so if you’re using an unsupported method, your order will be placed on hold until you can choose a different payment method.

Why Is My WooCommerce Order on Hold?

There are a few reasons why your WooCommerce order might be on hold. The most common reason is that you provided an incorrect email address during checkout.

You can confirm your order by clicking the link in the confirmation email WooCommerce sends to the correct email address. Other reasons include failed or declined payments, and using an unsupported payment method. You can resolve these issues by contacting your bank or credit card company, or choosing a different payment method.

PRO TIP: If you are using WooCommerce to sell products on your website, you may have noticed that some orders are placed on hold. There are a few reasons why this may happen:

1. The payment gateway is not set up correctly.

2. The customer’s bank is not accepting the payment.

3. The customer’s credit card is not working.

4. There are insufficient funds in the customer’s account.

If you see that an order has been placed on hold, you should contact the customer to find out why. Once the problem has been resolved, the order can be processed and completed.

Madison Geldart

Madison Geldart

Cloud infrastructure engineer and tech mess solver.